Until last week the situation left me playing a very frustrating waiting game. Hearing Dogs sent me a couple of questionnaires in early May that needed to be filled in to assist them in the matching/application process. One form to be sent to my GP (that was the easy part) and another to my Audiologist (this was less clear-cut).
Until 2008 I had remained with the RTNEH in London as an out-patient and had been very happy with their standards of care and professionalism. I changed to Addenbrookes as they had a good reputation and, more practically, were easier to reach now I wasn't working in London so often.
I had attempted previously to get my patient records transferred from RTNEH to Addenbrookes so that Addenbrookes would have a complete record of my history rather than the snapshot that they had. This was more important now I needed a clear and comprehensive answer to the questions in the Hearing Dogs questionnaire for my Audiologist.
I contacted RTNEH to find out who I needed to contact to get my records transferred and was quickly pointed in the direction of the Records department. After several emails without a reply I started to get a little frustrated.
So after repeated emails and not a single reply from the Records Team at RTNEH I know now who to contact... Shame they couldn't have had the decency to point me in the right direction...
Having found this out, and suspecting that the process would take a while, I sent the questionnaire to the Addenbrookes Audiology team, in the end, with a covering letter suggesting they could contact me if they needed further information.
Fast forward to the week before last I received an Email from my Hearing Dogs Advisor 'Freda' asking if I would be able to attend an Information Day at the Princes Risborough Training Centre? Would I? Silly question, of course I would! Needless to say I asked if they'd received the filled in questionnaires from the GP and Audiology to which they replied that they had... Phew!
Anyway, tomorrow I shall be trekking down to the Chilterns for an Information Day and introductions. More on that next time.